[Remote] Partner Business Development – CRM Transformation (Americas)

Note: The job is a remote job and is open to candidates in USA. ServiceNow is a global market leader in innovative AI-enhanced technology, aiming to transform how organizations work. The Partner Business Development – CRM Transformation leader will drive business development initiatives to embed ServiceNow’s CRM technology into partner solutions and ensure CRM transformation is a core part of their business strategies.

Responsibilities

• Engage directly with key ServiceNow partners across the Americas to ensure their business strategies and solution architectures incorporate ServiceNow’s CRM technology. Identify CRM transformation opportunities within partner practices and translate them into actionable go-to-market plays.
• Develop and activate business development plans with partners to build joint CRM pipeline focused on delivering measurable business outcomes. Collaborate with CRM specialist sellers and field sales to drive early wins and fast execution through aligned account planning and opportunity pursuit.
• Guide partners through business case creation and operational planning for CRM adoption. Enable partners to position ServiceNow CRM as a driver of customer transformation and revenue growth.
• Partner with marketing, sales, and operations teams to deliver joint campaigns, customer events, and enablement activities that drive CRM awareness and opportunity generation. Influence partners’ reference architectures to ensure CRM is integrated as a foundational element in their solution portfolios.
• Collaborate with partners and ServiceNow CRM specialist teams to secure early customer design wins that demonstrate the value of CRM transformation. Capture customer success stories and use them to scale best practices across the ecosystem.
• Bring partner and market insights back into ServiceNow to inform CRM strategy, enablement, and partner acceleration programs.

Skills

• 7+ years of experience in partner business development, ISV/channel sales, or enterprise software business development in the Americas.
• Proven success driving partner-led business development and joint pipeline creation.
• Deep understanding of the CRM market and how partners build and monetize CRM practices.
• Experience working within complex, global partner ecosystems (System Integrators, ISVs, Cloud Service Providers).
• Strong ability to influence partners’ business strategies and architectural roadmaps.
• Proven ability to collaborate across matrixed teams—partner sales, solution specialists, and marketing.
• Excellent executive presence, communication, and relationship management skills.
• Results-oriented mindset, with measurable success in pipeline acceleration and customer impact.
• Fluency in English required; Spanish or Portuguese a strong plus.

Benefits

• Health plans
• Flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs

Company Overview

• ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions. It was founded in 2004, and is headquartered in Santa Clara, California, USA, with a workforce of 10001+ employees. Its website is http://www.servicenow.com.

Company H1B Sponsorship

• ServiceNow has a track record of offering H1B sponsorships, with 794 in 2025, 876 in 2024, 807 in 2023, 840 in 2022, 447 in 2021, 439 in 2020. Please note that this does not guarantee sponsorship for this specific role.