CSM ServiceNow Implementer

Our client is a global technology company headquartered in Santa Clara, California. it focuses on helping organisations harness the power of data to drive digital transformation, enhance operational efficiency, and achieve sustainability. over 100 years of experience in operational technology (OT) and more than 60 years in IT to unlock the power of data from your business, your people and your machines. We help enterprises store, enrich, activate and monetise their data to improve their customers’ experiences, develop new revenue streams and lower their business costs. Over 80% of the Fortune 100 trust our client for data solutions.

The company’s consolidated revenues for fiscal 2024 (ended March 31, 2024). approximately $57.5 billion USD., and the company has approximately 296,000 employees worldwide. It delivers digital solutions utilising Lumada in five sectors, including Mobility, Smart Life, Industry, Energy and IT, to increase our customers’ social, environmental and economic value.

Job Title: CSM ServiceNow Implementer

Location: Pan India

Experience: 6+Years

Job Type : Contract to hire.

Notice Period: Immediate joiners.

Mandatory Skills: ServiceNow ,APM developer,CSM,APM

Job Description: The ServiceNow developer will be part of an established team supporting with the implementation of the ServiceNow Application Portfolio Management (APM) module. The developer will be activating and configuring the module as well as working closely alongside functional resources to define the system scope and objectives.

As a Technical Application Specialist, you can expect to...

• Formulates and defines system scope and objectives.
• Responsible for program design, coding, testing, debugging and documentation.
• Technical knowledge and responsibility of all phases of applications systems analysis and programming.
• Understands the business or function for which application is designed.
• Continually learn about new technologies, generate new ideas and improve the use of modern technologies across our application portfolio.
• Configuring and activating Application Portfolio Management (APM)
• Developing Configuration Item relationships for Business Capabilities, Information Objects, Business Applications, and Application Services
• Integrating APM with other ServiceNow modules including ITSM and SAM
• Utilize strong technical competencies and expertise to identify, analyse and troubleshoot any production issues and maintain procedures that meet business user expectations.
• Work closely with cross-functional teams & development teams to understand and provide automated solutions/fixes.
• Contribute to the continual improvement of Delivery and Support Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of the user and stakeholder needs and requirements.
• Participate in SCRUM events and complete assigned items within the determined Sprint target.
• Meet with key stakeholders and follow up with action items for any workarounds necessary as per the nature of the requirements.

Qualifications and Requirements

Essential qualifications

• Bachelor¹s or Master’s Degree in Computer/Electronics or related field
• ServiceNow System Administrator Certification (CSA)
• ServiceNow Certified Application Portfolio Management (APM) Implementer Certification
• Good to Have – Certification in SAM & HAM
• Good to Have - Certified Implementation Specialist – IT Service Management
• Excellent communication, verbal, and written skills with the ability to communicate technical information to a non-technical audience.

Key competencies

• 8-10 Years total experience in IT Related fields
• Intermediate knowledge of development languages: XML, HTML, CSS, Java, and Java Script
• Experience working in ServiceNow platform as an Admin & Developer
• Experience in development of Service Catalogs, implementing ACLs, transform maps, Flows via flow designer, client scripts, CMDB health metrics.
• Configuring Assessments, Demands, Business Capability Maps, Information Objects.
• 5+ years of ServiceNow administration experience in the following areas: Service Catalog, CMDB & Discovery, Service Portal, Workflows, Dashboards, REST APIs
• Prior working experience on APM module is desirable.

Other skills and abilities

§ Ability to adapt quickly to learn new tools, new technologies, and current industry standards.

§ Ability to work in global distributed setting without supervision.

§ Self-driven, Proactive, Systems Thinking