Platform Architect (CMDB) - ServiceNow

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands - Booking.com, KAYAK, Priceline, Agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world.

Booking Holdings Center of Excellence based in Bengaluru, India is a legal entity of Booking Holdings Inc. The Center was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of the Booking Holdings brands and business units.

Job Overview

At Booking.com, data is at the heart of our decision-making, and technology powers our innovative solutions. We are more than just datasets and code—we are the experiences that our technology enables for millions of travelers around the world. As we continue to grow and evolve, maintaining a robust and accurate IT asset management system is critical to our success.

We are seeking a talented Platform Architect (CMDB) to be positioned in our Booking Holdings India COE office in Bengaluru, to lead and optimise our Configuration Management Database (CMDB) and ensure it effectively supports our complex IT infrastructure

While the primary focus will be on CMDB architecture, this role will also act as an extension of the wider ServiceNow platform architecture function, contributing to capability design, governance frameworks, and scalability across the platform.

The role will work in close partnership with our Lead Platform Architect, (Amsterdam), and our CMDB Manager (Amsterdam). The CMDB Manager retains full responsibility for CMDB governance, stakeholder alignment, and strategic oversight, while the Platform Architect (CMDB) will provide architectural and technical leadership to support these objectives and deliver platform-aligned solutions.

Responsibilities:

• CMDB Architecture Ownership: Lead the architectural design of the CMDB, ensuring accuracy, completeness, and long-term scalability.
• Data Integrity & Governance Support: Partner with the CMDB Manager to uphold governance policies, ensuring data quality, consistency, and compliance with internal and external requirements.
• Configuration Management Process Design: Architect and optimise configuration management processes in line with ITIL and Booking.com best practices, ensuring deep integration with ITSM, ITOM, and ITAM capabilities.
• Gradual Maturity Towards CSDM: Drive the structured evolution of the CMDB towards full Common Service Data Model (CSDM) alignment, ensuring industry-standard modelling and adaptability to future needs.
• Wider Platform Architecture Contribution: Support the Lead Platform Architect in shaping overall ServiceNow architecture strategy, including integration patterns, cross-domain capabilities, and platform governance frameworks.
• Stakeholder Collaboration: Work closely with the Lead Platform Architect (AMS), the CMDB Manager (AMS), and cross-functional teams (IT, Security, Compliance, HR, Legal, Infrastructure) to ensure architectural alignment with both business and platform goals.
• CI Lifecycle Management: Oversee and design CI lifecycle processes, ensuring traceability, audit readiness, and integration with automated workflows.
• Automation & Integration: Implement architectural patterns for automation and integration between CMDB, discovery tools, cloud platforms, and third-party systems.
• Support Discovery & EOL Initiatives: Collaborate with the Lead Platform Architect and platform engineering teams on ongoing efforts to address discovery and EOL data challenges across cloud and hybrid environments, ensuring CMDB architecture supports and benefits from these improvements
• Reporting & Insights: Use CMDB and platform architecture data to provide actionable insights, influence decisions, and highlight improvement opportunities.
• Continuous Improvement: Lead architectural continuous improvement initiatives, adopting emerging technologies and best practices to enhance platform resilience and scalability.
• Training & Documentation: Produce and maintain architectural documentation for CMDB processes and patterns, supporting training and knowledge transfer across the platform team.

Required Skills:

• CMDB & Platform Architecture Expertise: 5+ years of ServiceNow experience, with deep CMDB knowledge and proven platform architecture design capability.
• Overall industry experience of 12 years in enterprise architecture, data management, ServiceNow modules and how CMDB supports core processes (e.g. ITSM and IT operations).
• Technical Proficiency in ServiceNow: Strong expertise in CMDB, CSDM, ITSM, ITOM, and ITAM, including automation and integrations.
• Process Management & ITIL Knowledge: Skilled in process architecture, data governance, and alignment to ITIL best practices.
• Certifications: ServiceNow CSA and CIS certifications in ITSM, ITOM, or ITAM; CSDM certification preferred. ITIL certification is highly desirable.
• Automation & Scripting: Experience in workflow automation and scripting within ServiceNow to improve efficiency and data accuracy.
• Cloud & Integration Experience: Strong track record integrating ServiceNow with AWS, GCP, Kubernetes, and enterprise systems.
• Analytical & Data-Driven: Ability to transform CMDB and platform data into meaningful, actionable insights.
• Stakeholder Management: Able to work across technical and non-technical audiences, building trust and achieving alignment.
• Collaboration & Communication: Excellent interpersonal skills, working effectively with global teams, including daily collaboration with the Lead Platform Architect and CMDB Manager in AMS.
• Innovation & Continuous Improvement: Proactive in identifying architectural enhancements and future platform capabilities

What we offer:

• Be part of a high-scale, complex, and globally recognised platform impacting millions of users.
• Opportunity to work in a fast-paced, performance-driven culture.
• Exposure to global architectural governance and cross-domain technical leadership.
• Career growth through certifications, training, and knowledge-sharing.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.