SITA - Lead ServiceNow Developer

Job Description:

• The ideal candidate will be a self-starter person with experience implementing and administering all aspects of ServiceNow in an enterprise-class environment.
• The candidate may also have similar experience with related technology services and can deliver excellent results with minimal supervision.
• The candidate will demonstrate excellent interpersonal and communication skills, have a strong attention to detail, and possess maturity, professionalism, and Judgment Work You can manage distant teams and enjoy working with others of diverse backgrounds.

Key Responsibilities:

• ServiceNow Development: This includes technical consulting and software development services on the ServiceNow platform. These services would encompass changes, enhancements and new functionality in currently deployed instances.
• ServiceNow Strategy: The person will provide analysis and coordination for upcoming ServiceNow releases. This will highlight new and revised functionality that is relevant to SITAs stated business objectives.
• ServiceNow Maintenance: This includes activities related to the routine maintenance of the ServiceNow platform. The ServiceNow-related activities would include incident response, incident resolution, defect management, performance optimization, upgrades, patches, user administration, group administration, role administration, domain administration, security response and optimization as well as the administration of all active ServiceNow features and functions.

Requirements:

• 8+ years of experience with ServiceNow required.
• 10+ years of experience with IT Industry
• ITIL Foundations certification is preferred.
• ServiceNow Certified System Administrator required.
• ServiceNow Certified Application Developer preferred.
• ServiceNow CIS preferred.
• ServiceNow Micro Certifications preferred.
• Experienced in implementation of ITSM solution using industry best practices.
• Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
• Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.
• Good experience on support activities

Nice-to-Have:

• Experience working in a complex ServiceNow environment with LDAP/ SSO/ domain separation.
• Experience with ServiceNow Workflows technologies (Flow Designer, Classic Workflow)
• Experience of custom applications development in ServiceNow.
• Monitor health, usage, and compliance of ServiceNow system.
• Experience with HTML coding and Jelly script.
• Experience with ServiceNow Agile and Test Management applications.
• Knowledge of web technologies and cloud computing principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation.
• Strong verbal communication, Strong presentation and writing skills.
• Experience producing technical and end user documentation.
• Experience with CSM, ITOM, Telecom Order Management Ordering (sales & order management and network inventorying management), Integration Hub, SAM, FSM