[Remote] ServiceNow Technical Lead (Catalog and Knowledge Management)

Note: The job is a remote job and is open to candidates in USA. Request Technology, LLC is seeking a ServiceNow Technical Lead specializing in Catalog and Knowledge Management. The role involves supporting the ServiceNow request management catalog, assisting with upgrade planning and implementation, and managing multiple projects in a fast-paced environment.

Responsibilities

• Focus on supporting the ServiceNow request management catalog.
• Knowledge modules.
• UI/UX reports and dashboards customize ServiceNow platform tests troubleshooting issues administration ISSM.
• Assist with upgrade planning, testing, and implementation between development and production instances for Catalog, Knowledge and portal space.
• Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions.
• Project Management: A leader managing multiple projects and work in a fast-paced environment.
• Now catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards.
• Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas.
• Customize the ServiceNow platform to meet approved business requirements and optimize user experience.

Skills

• 8-10 years of relevant experience
• Bachelor's of Science in Computer Science, Computer Engineering or related field/relevant experience is required.
• 7-8 years of IT and Web Development/Front-End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API.
• Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management.
• UX designing knowledge for catalog development
• Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes
• Understanding of architectural and infrastructure environments and technical writing and documentation.
• Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules.
• Understanding of UX/UI best practices
• ServiceNow Certified Systems Administrator (CSA), is now a must.
• ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred.

Benefits

• $30k - $40k bonus
• Full relocation

Company Overview

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