ServiceNow Implementation Expert

Job Title: ServiceNow Implementation Specialist

We are seeking a highly skilled and experienced professional to join our team as a ServiceNow Implementation Specialist. As a key member of our team, you will be responsible for designing, configuring, and deploying ServiceNow solutions that meet the needs of our clients.

The ideal candidate will have a deep understanding of ServiceNow best practices and a strong track record of delivering successful implementations. You will work closely with cross-functional teams to ensure seamless integration and maximum value from our ServiceNow solutions.

Key Responsibilities:

• Implement and configure ServiceNow modules, including ITOM, ITSM, APM, CMDB, HAM, and SAM.
• Design and deploy end-to-end solutions using ServiceNow best practices.
• Conduct requirements gathering and collaborate with stakeholders to deliver customized solutions.
• Manage and maintain CMDB, ensuring accurate data modeling and integrations.
• Provide technical guidance and mentorship to junior team members.
• Develop documentation, including technical specs, workflows, and test cases.
• Stay current on ServiceNow updates, features, and certifications.

Requirements:

• 2-5 years of hands-on experience implementing and configuring ServiceNow.
• ServiceNow Certified System Administrator (CSA) certification.
• Strong knowledge and experience with various ServiceNow modules, including ITOM, ITSM, CMDB, APM, HAM, and SAM.
• Experience in integrating ServiceNow with third-party systems and tools.
• Excellent problem-solving skills and a detail-oriented mindset.
• Effective communication and stakeholder engagement skills.

Preferred Qualifications:

• Additional ServiceNow certifications, such as SAM, APM, HAM, ITOM, or CMDB.
• Experience working with Agile/Scrum methodologies.
• Familiarity with scripting in ServiceNow (JavaScript, Flow Designer).

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.