SERVICENOW CMDB DEVELOPER

• HRA/DEPT OF SOCIAL SERVICES

Posted On: 10/25/2025

• Full-Time

Location

BROOKLYN

• No Exam Required

Department

Mgmt Information System-NM

Salary Range:

$75,000.00 – $130,000.00

Job Description

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS) is recruiting for one (1) IT Service Management Specialist, to function as a ServiceNow CMDB Developer, who will:

• Work with application owners, infrastructure, and database teams to troubleshoot application mapping failures. The ServiceNow CMDB developer develops solutions when the collected documentation does not illustrate all connections to nodes, servers, switches, databases, and applications.
• Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
• Work with application owners to create and validate service maps for all ITS applications which maps ensure the monitoring of applications with attention to specific nodes and their connections to servers, switches, databases, and applications.
• Perform day to day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
• Provide visibility to Discovery's performance and issues via the development and deployment of unified CMDB dashboards.
• Collaborate with infrastructure architects to understand IT technology strategy that guides which requirements need to be gathered. For example, requirements gathering assists in figuring out application dependencies in the context of the network infrastructure.

Hours/Shift:

Normal Business Hours

IT SERVICE MANAGEMENT SPECIALI - 95713

Minimum Qualifications

1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;

2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations;

3. Education and/or experience which is equivalent to "1" or "2" above.

Preferred Skills

• Developing ITSM tools such as but not limited to ServiceNow. - Experience with Configuration Management. - Experience with ServiceNow Discovery and Service Mapping. - Experience with Web Services, HTML, REST, XML, and JavaScript. - Working knowledge on ServiceNow discovery tools and Service watch. - Working knowledge on Service Mapping in the CMDB. - Working knowledge of ITIL Process and ITSM best practices. Certifications: - ITIL 4 Certification. - Certified ServiceNow System Administrator. - ServiceNow (CIS) Service Mapping Certification. - ServiceNow (CIS) Discovery Certification.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Shortlist

Job ID

753212

Title code

95713

Civil service title

IT SERVICE MANAGEMENT SPECIALI

Title classification

Non-Competitive-5

Business title

SERVICENOW CMDB DEVELOPER

Posted until

12/23/2025

• Experience Level:

Experienced (Non-Manager)

Job level

00

Number of positions

1

Work location

470 Vanderbilt Ave

• Category:

Technology, Data & Innovation

SERVICENOW CMDB DEVELOPER