Cloud ServiceNow Platform Architect

ServiceNow Platform Architect Job Summary

The ideal candidate will serve as a key contact for platform support, upgrades, integrations, and user enablement.

This role is responsible for administering, configuring, and maintaining the ServiceNow environment to ensure optimal performance and efficiency. Key Responsibilities

• Administer, configure, and support the ServiceNow platform, including core ITSM modules (Incident, Problem, Change, Request, CMDB).
• Perform regular system maintenance, patching, and upgrades in collaboration with the ServiceNow team.
• Manage user accounts, roles, groups, and permissions.
• Develop and maintain custom workflows, business rules, UI policies, and catalog items.
• Monitor system performance and troubleshoot performance issues and errors.
• Collaborate with developers, process owners, and stakeholders to gather requirements and translate them into technical solutions.
• Ensure data integrity and implement best practices for data management and governance in ServiceNow.
• Document platform configurations, system processes, and support procedures.
• Support integrations between ServiceNow and other enterprise tools and systems.
• Provide training and user support, including knowledge base maintenance and ServiceNow user guidance.