ServiceNow Customer Administrator - Raleigh, NC

The candidate must come in to pick up his or her equipment on the first day at own expense. There will be times when this position will be required for on-site meetings in the Raleigh area, but most of the work will be remote. The candidate will need to reside in North Carolina, preferably within commuting distance to Raleigh.

Job Title: ServiceNow Customer Administrator Start Date: 01/13/2025 End Date: 02/06/2026 Location: Raleigh, NC Agency Interview Type: Either Webcam Interview or In Person

Description: The ServiceNow customer system administrator role is technical in nature and dedicated to the basic administration and overall health of the ServiceNow platform.

Required / Desired Skills: Proven ServiceNow implementation experience Required Web applications, networks, protocols and email (SMTP, POP3) Required Basic understanding of ITIL v3 methodologies Required Understanding of enterprise IT architecture Required Working knowledge of relational databases Required Experience with database manipulation via a programming language Required Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) Required Impeccable time-management and record keeping Required The ability to take complex end-user requirements to code Required A positive can-do attitude & willingness to learn Required A strong personal commitment to quality service Required The ability to work independently and with a team Required LDAP directories, such as: Active Directory, eDirectory, OpenLDAP. Highly desired 2 Years Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0. Highly desired 2 Years Web Services integrations Highly desired 2 Years Excellent communication Required 5 Years

The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, date management, and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.

Responsibilities: Personalize and create forms and fields Create new applications, modules, and tables Activate a plug-in Build reports, gauges, and homepages Set up Service Level Agreements (SLAs) and monitor SLA workflows Create and track Service Catalog requests, and items with variables Create, monitor, modify, and publish Service Catalog workflows with approvals Follow the notification process back to the Business Rule Import data into the instance Create and use update sets to facilitate moving customizations between your instances Search, populate, and customize the Knowledge Base Create an Access Control Rule (ACL) Create global controls for attachments and cookies Custom scripting Build third party software integrations Answering "how to" technical and application configuration questions Aiding in translating business requirements into technical requirements Facilitating roll out of new applications and modules Manage the ServiceNow system upgrades that occur three times per year Assisting in troubleshooting patch / release management issues

Who We Are CARE ITS is a certified Woman-owned and operated minority company (certified as WMBE). At CARE ITS, we are the World Class IT Professionals, helping clients achieve their goals. Care ITS was established in 2010. Since then we have successfully executed several projects with our expert team of professionals with more than 20 years of experience each. We are globally operated with our Head Quarters in Plainsboro, NJ, with focused specialization in Salesforce, Guidewire and AWS. We provide expert solutions to our customers in various business domains.

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