ServiceNow Mobile Optimization Specialist

Job Title: ServiceNow Mobile Optimization Specialist

Location: Offshore - India (Remote)

Job Type: Contract (12 months, renewable to long-term)

Notice Period: 30 days or less

Please note: This role is not open for freelancers or individual contractors. Candidates must be on a company payroll.

Role Overview

We are seeking a skilled ServiceNow Developer with expertise in creating seamless mobile experiences. In this role, you will be responsible for optimizing and developing our ServiceNow Mobile platform (Now Mobile, Mobile Agent), specifically for field and frontline users in critical areas like Environment, Health, and Safety (EHS).

This is an excellent opportunity to apply your mobile expertise to a high-impact project, working remotely from India on a contract basis with strong potential for long-term extension.

Key Responsibilities

• Mobile Platform Enhancement: Design, configure, and enhance mobile views for key processes including incident capture, inspections, and approval workflows.
• Workflow Re-engineering: Re-engineer and optimize existing business workflows for a mobile-first user experience, ensuring efficiency and usability on the go.
• Offline Functionality: Develop and enable robust offline capabilities to ensure application functionality in areas with limited or no connectivity.
• User-Centric Testing: Conduct thorough User Acceptance Testing (UAT) with real user groups, gathering feedback to iteratively improve the mobile UX/UI.
• Collaboration: Work closely with functional analysts, process owners, and the core ServiceNow team to deliver a cohesive and powerful mobile solution.

Required Skills & Qualifications

• Must-Have: 3–5 years of hands-on experience specifically with ServiceNow Mobile App Builder, Now Mobile, and Mobile Agent.
• Proven track record in mobile UX/UI design principles and a strong portfolio demonstrating user-friendly mobile interfaces on the ServiceNow platform.
• Solid understanding of ServiceNow core platform capabilities and how they translate to the mobile experience.
• Nice-to-Have: Knowledge of iOS/Android Mobile Device Management (MDM) deployment processes.

Benefits

• A 100% remote work opportunity from anywhere in India.
• A 12-month contract with a high probability of renewal for a long-term engagement.
• The chance to work on a significant digital transformation project with global reach.
• A collaborative and professional work environment.