ServiceNow CMDB Implementation Expert

Job Summary:

• The ServiceNow CMDB Implementation Expert leads the design, deployment, and optimization of the Configuration Management Database (CMDB) within the ServiceNow platform.

Key Responsibilities:

• Lead end-to-end implementation of ServiceNow CMDB, ensuring accurate configuration item (CI) data and relationships.
• Design and maintain the CMDB data model, including CI classes, attributes, and relationships.
• Configure and optimize Discovery and Service Mapping to ensure automated and reliable population of CMDB data.
• Integrate CMDB with ITSM, ITOM, and other enterprise systems for real-time updates and visibility.
• Define and enforce data governance, data quality, and reconciliation policies.
• Develop CMDB dashboards, reports, and data health metrics.
• Collaborate with stakeholders to align CMDB strategy with business and IT operations.
• Conduct workshops, gather requirements, and translate business needs into technical configurations.
• Provide knowledge transfer and documentation for ongoing CMDB operations and maintenance.

Required Skills & Experience:

• 5 years of hands-on experience in ServiceNow implementation, with at least 3+ years focused on CMDB and Discovery.
• Strong understanding of ITIL processes, especially Configuration Management.
• Proven experience in Service Mapping, Discovery probes/sensors, and MID Server configuration.
• Proficiency in ServiceNow ITOM, ITSM, and related modules.
• Experience with data integrations (REST, SOAP, API, etc.) and import sets/transform maps.
• Strong analytical and troubleshooting skills for CMDB data integrity and performance issues.
• Excellent communication skills and ability to work with cross-functional teams.
• ServiceNow Certified Implementation Specialist – CMDB / Discovery / ITOM preferred.