ServiceNow Functional Analyst

ServiceNow functional analysts are essential for managing IT service management processes within a company. They design, implement, and maintain workflows to ensure that incidents, requests, and problems are efficiently addressed. This role requires strong technical skills in ServiceNow modules such as CSM, ITSM, and HRSD. Key Responsibilities:

• Designing and implementing efficient workflows for incident, request, and problem management
• Maintaining accurate and up-to-date data in ServiceNow modules
• Collaborating with cross-functional teams to ensure effective IT service delivery
• Providing timely and informative reporting on key performance indicators (KPIs)
• Developing and delivering training programs to enhance employee skills and knowledge