ServiceNow Functional Analyst

Job Description for ServiceNow Functional Analyst

About the Role:

We are seeking a skilled ServiceNow Functional Analyst to join our team. The ideal candidate will have 4–6 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules.

Key Responsibilities:

• Design realistic enterprise scenarios that map to ServiceNow processes.
• Develop workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow.
• Analyze data using SQL and validate tasks.
• Craft effective instructions through strong prompt engineering skills.
• Contribute to the creation of structured training data in AI model training workflows.

Requirements:

• 4–6 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules.
• Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow.
• Proficiency in JSON authoring and working with structured data.
• Solid understanding of SQL for data analysis and task validation.
• Strong communication skills + customer facing experience is a bonus.