ServiceNow CMDB Implementation Expert

Implements ServiceNow CMDB on a global scale, leveraging deep expertise in architecture, discovery, service mapping, and integration with ITSM/ITOM modules to ensure accurate configuration data and alignment with ITIL best practices.

Key responsibilities include leading end-to-end implementation, designing and maintaining the CMDB data model, configuring and optimizing Discovery and Service Mapping, integrating with enterprise systems, defining data governance policies, developing dashboards and reports, collaborating with stakeholders, providing knowledge transfer and documentation.

• Core Responsibilities:
• Lead end-to-end implementation of ServiceNow CMDB
• Design and maintain the CMDB data model
• Configure and optimize Discovery and Service Mapping
• Integrate CMDB with enterprise systems
• Define data governance policies
• Develop CMDB dashboards and reports
• Collaborate with stakeholders
• Provide knowledge transfer and documentation