ServiceNow Functional Analyst

As a ServiceNow Functional Analyst at Highbrow Technology Inc, you will be responsible for designing and implementing realistic enterprise scenarios that map to ServiceNow processes. Your expertise in workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow will be instrumental in streamlining our business operations. You will work closely with our team to develop and maintain effective workflows, ensuring seamless communication and collaboration across departments.

With 4-6 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules, you will possess a deep understanding of the platform's capabilities and limitations. Your proficiency in JSON authoring and working with structured data will enable you to create efficient and scalable solutions. Additionally, your solid understanding of SQL for data analysis and task validation will allow you to make data-driven decisions and optimize our processes.

The ideal candidate will have strong analytical thinking, attention to detail, and logical structuring skills. Excellent communication skills and customer-facing experience are highly desirable. If you are passionate about leveraging technology to drive business growth and are committed to delivering high-quality results, we encourage you to apply for this exciting opportunity.