ServiceNow Functional Analyst

Job Description

We are looking for a skilled ServiceNow Functional Analyst to join our team at Highbrow Technology Inc.

The ideal candidate will have 4-6 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules.

• Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow.
• Proficiency in JSON authoring and working with structured data.
• Solid understanding of SQL for data analysis and task validation.
• Ability to design realistic enterprise scenarios that map to ServiceNow processes.
• Experience in AI model training workflows, contributing to the creation of structured training data.
• Strong prompt engineering skills for crafting effective instructions.
• Analytical thinking, attention to detail, and logical structuring.