ServiceNow Platform Engineer (Cloud Operations & Performance)

Role : ServiceNow Platform Engineer (Cloud Operations & Performance) Location: Waltham , MA (Onsite) Duration: 6 months

Job Description:

• Applicants must be able to work directly for Artech on W2.
• Must have 7+ years of Experience in Cloud Administration and Operation.
• Monitor and troubleshoot the performance of the ServiceNow environments (Dev, Test, and Production Instances). Conduct routine health assessments, ensuring peak performance and availability.
• Implement and maintain ServiceNow security policies, roles, and access controls, ensuring data confidentiality and compliance with regulatory requirements. Perform regular application updates and patches, ensuring system stability and security compliance Lead Support interactions with Cases, Changes and Requests, and escalations.
• Administer software and plugin upgrades, Establish a rollback plan for upgrades, ensuring minimal disruption in case of unforeseen issues. Collaborate with stakeholders to identify workflow requirements and streamline business processes.
• Develop and maintain ServiceNow Performance Analytics dashboards and indicators to provide insights into platform usage and performance. Act as a subject matter expert on ServiceNow Vulnerability Response capabilities, providing guidance and recommendations to stakeholders and project teams.
• Configure and maintain ServiceNow integrations with third-party systems, ensuring data integrity and seamless communication. Collaborate with project managers, business analysts, developers, and other stakeholders to define project requirements, milestones, and deliverables.
• Document project-related configurations, customizations, and integrations, capturing lessons learned and best practices for future reference.
• Technical experience with ServiceNow CMDB capabilities to drive improvements in matching discovered items from various scanners to configuration items and application services Minimum 5 years of ServiceNow platform experience.
• Experience working in Agile Scrum methodologies Basic understanding of risk management is helpful for understanding how organizations might prioritize certain systems, environments, or assets within VR. Basic understanding of policy and compliance management is helpful when trying to automate compliance across various sources or standards Python, Angular React, JavaScript, HTMLCSS, and API development experience is necessary.