ServiceNow Sr. Technical Consultant - ITOM

Role: Sr. TC - ITOM

Start Date: ASAP

End Date: 1/3/26

Location: Minneapolis, MN or Chandler, AZ - On-site - 3 days per week

Scope:

This is for the SVE/CMDB workstream.

Minimum Required Qualifications:

• 3+ years of general working knowledge of ServiceNow (update sets, data knowledge, table constructs, scripting/script includes, ACLs, app scopes concepts)
• Basic relational database concepts; Data Import / Export Sets, REST/Table API
• Strong grasp of CSDM and CMDB structure/relationships; can translate service models into reliable analytics.
• Agile/Scrum practitioner with experience in ATF, versioning, and release pipelines.
• Excellent stakeholder communication; ability to translate business KPIs into technical solutions.

Preferred/Desired Qualifications:

• Need experience in Metric Definitions, Metric Instance, Script Includes, Scheduled Scripts
• UI Builder, Platform Analytics
• Solid SQL and data modeling skills, Data models, Cubes
• Snowflake (or equivalent cloud data warehouse)
• Familiarity with Predictive Intelligence (classification, similarity, clustering) and model lifecycle.
• ServiceNow CSA, CAD; plus, CIS (e.g., ITSM, Discovery, CMDB), Performance Analytics & Reporting Micro Cert, Predictive Intelligence Micro Cert. [Must get CSA prior to fully onboarding]
• Power BI & SQL Server Management experience
• Data governance background (glossary, lineage, stewardship) and PII/security controls.
• Experience with Data Archiving: archive table design, off platform storage patterns.