Sr. PM (Could SaaS, ServiceNow)

Job Overview

The Senior Project Manager will lead, oversee and ensure the successful delivery and management of single or multiple enterprise infrastructure projects. Must do this within scope, to a certain quality, and within time and cost constraints. Looking for someone with experience with Cloud SaaS/Salesforce (CRM) or ServiceNow.

Primary Responsibilities and Activities

● Review project proposals or plans to determine a time frame, funding limitations, procedures for accomplishing projects, staffing requirements and the assignment of available departmental resources to various project phases.

● Identify and schedule project deliverables, milestones, and required activities and tasks.

● Provide leadership and motivation to project team members throughout the project life cycle and confer with project staff to outline a work plan.

● Act as a coach to junior project managers, executives and others who need assistance and advice regarding project management practices.

● Establish a work plan and staffing for project activities, iterations or phases, and arrange for recruitment or assignment of project personnel.

● Analyze project proposals to determine a time frame, funding limitations and appropriate processes for accomplishing projects.

● Review/approve the work plan of an external service provider or consultancy contracted to execute the project.

● Implement a project communication plan.

● Conduct risk assessment and mitigation.

● Monitor project activities, ensuring the currency, quality and integrity of information, while providing consistency in content and “look and feel” across the organization.

● Ensure that project goals are in line with business objectives.

● Ensure that project goals are achieved.

● Assign duties and responsibilities to project personnel and define the scope of their authority.

● Direct and coordinate the activities of project personnel to ensure projects progress on schedule and within budget.

● Review status reports prepared by project personnel and modify schedules or plans as required.

● Establish standards and procedures for project reporting and documentation.

● Benchmark project management performance continuously to identify the potential for improvements and increase capability in project and portfolio management.

● Manage the Relationship with the Client and all Stakeholders

● Analyze PMO policies regarding Customer Service and Efficiency recommending policy changes and process improvements as needed.

● Work onsite as needed.

Primary Contacts

● Project sponsor and key stakeholders

● Project team/staff (including designated users or customers)

● Business unit (BU) management and executives

● Enterprise architects

● Subject matter experts (such as in security or compliance)

● Infrastructure and operations staff

● Cybersecurity

● Business analysts

● User/customer product owner

● External service providers’ and consultancies’ project manager(s)

Job Requirements

Education

Bachelor’s degree in business information systems (IS), computer science or a related field, or equivalent IT experience. Program manager training and certification desirable.

Certifications

● PMP Certification from the Project Management Institute or equivalent certification is desirable

Experience

● Seven or more years of progressively responsible IT experience, with sensitivity and commitment to business problem solving

● Five years of successfully managing complex and risky projects

● Experience with Cloud SaaS/Salesforce (CRM) or ServiceNow

● Five or more years of Business Unit or Business Unit-facing experience, with sensitivity and commitment to business problem solving

● Experience in leading diverse teams

● Experience and ability in using “soft skills” or “people skills”

Knowledge and Skills

● Distinctive blend of business, IT, financial and communication skills. This blend is vital because this is a highly visible position with substantial impact.

● Ability to adapt to new circumstances in a changing business environment.

● Good understanding of current and emerging technologies, and of how other enterprises are using them to drive digital business.

● Knowledge of project management methodology and experience or familiarity with major, defined program management approaches (for example, that of the Project Management Institute or PRINCE2 and agile approaches).

● Significant knowledge of project planning/scheduling tools (for example, Microsoft Project and Open Workbench), with a solid track record of practical application.

● Exceptional verbal and written communication skills; expertise in setting and managing customer expectations.

● Effective influencing and negotiating skills in an environment in which this role may not directly control resources.

● Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence.

● Ability to support a tactical resource plan by mapping future demand to forecast project completions in the project portfolio.

Job Types: Full-time, Contract

Pay: Up to $67.00 per hour

Education:

• Bachelor's (Preferred)

Experience:

• Enterprise Project Management: 8 years (Required)
• SaaS, Cloud and or Service Now: 8 years (Preferred)

Work Location: Hybrid remote in Houston, TX 77002