Generative AI Engineer

NextGenPros Inc is seeking an experienced ServiceNow AI Developer to design, develop, and implement intelligent workflows leveraging ServiceNow’s AI capabilities. The role involves integrating generative AI tools and optimizing automation and decision-making across enterprise workflows.

Responsibilities

• Design and develop AI-powered workflows and automation using ServiceNow Now Platform.
• Integrate Generative AI (OpenAI, Azure OpenAI, or ServiceNow LLM) to enhance productivity in ITSM, HRSD, or CSM modules.
• Build and configure custom AI models and integrations using REST APIs, Python ML services, or external platforms.

Skills

• 5plus years of hands-on experience in ServiceNow Development (JavaScript, Glide APIs, Flow Designer)
• Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, or CSM
• Experience with ServiceNow Predictive Intelligence, Virtual Agent, or AI Search
• Familiarity with Now Assist (Generative AI), LLM-based solutions
• Knowledge of APIs, web services (REST/SOAP), and data integration best practices
• Proficiency in JavaScript, Python, or PowerShell for automation and AI model integration
• Experience with NLU models, chatbot frameworks, or AI/ML lifecycle management is a plus
• Understanding of data privacy, security, and compliance in enterprise AI applications

Company Overview

• NextGenPros is an IT consulting company. It was founded in undefined, and is headquartered in Pleasanton, California, US, with a workforce of 51-200 employees. Its website is https://nextgenprosinc.com/.