[Remote] AI Solution Architect / Engineer (ServiceNow)

Note: The job is a remote job and is open to candidates in USA. STAND 8 Technology Consulting provides end-to-end IT solutions to enterprise partners across the United States. They are seeking an experienced ServiceNow AI Solution Architect / Engineer to lead the design, implementation, and optimization of AI capabilities within ServiceNow for their global media and entertainment clients.

Responsibilities

• Architect and implement ServiceNow AI solutions including AI Agent Studio, Generative AI Controller, and Now Assist capabilities across key business domains.
• Lead AI enablement initiatives, translating client business goals into actionable AI workflows, intelligent agents, and automations.
• Integrate ServiceNow with external AI ecosystems using Model Context Protocol (MCP), ensuring secure, standardized communication between enterprise assistants and the platform.
• Assess and optimize the current ServiceNow landscape, identifying technical readiness, data quality, and configuration needs to support AI adoption.
• Develop proof-of-concepts and production rollouts demonstrating measurable ROI through AI-driven automation and user experience enhancements.
• Collaborate with cross-functional teams-platform admins, data engineers, product owners, and business stakeholders-to define, test, and deploy AI use cases.
• Establish governance frameworks for AI use, including prompt safety, data protection, and Now Assist Guardian configuration.
• Create and maintain technical documentation including design artifacts, data flows, configuration guides, and best practices.
• Mentor implementation teams and client personnel on AI capabilities, RAG (retrieval-augmented generation), and LLM model management.
• Stay current with ServiceNow AI roadmap releases, MCP standards, and generative AI trends to proactively guide client strategy and solution evolution.

Skills

• 5+ years of ServiceNow implementation experience, with at least 2+ years focused on AI, Virtual Agent, or Now Assist capabilities.
• Proven experience with ServiceNow architecture, flow design, and integrations (REST APIs, MID Servers, or external connectors).
• Hands-on experience with Generative AI Controller, Now LLM Service, or external LLM provider integrations (Azure OpenAI, Bedrock, Anthropic, etc.).
• Working knowledge of AI Agent Studio setup, orchestration, and configuration for domain-specific workflows.
• Familiarity with Model Context Protocol (MCP) or similar AI integration standards; ability to architect secure, standards-based connections between systems.
• Strong understanding of AI Search, RAG, and knowledge management design principles in ServiceNow.
• Excellent communication skills with the ability to translate complex technical concepts into business value for executive and non-technical stakeholders.
• ServiceNow certifications such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified Technical Architect (CTA) preferred; Now Assist or AI Specialist certifications highly desirable.

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow

Company Overview

• STAND 8 is a global technology consulting and staffing leader that helps businesses transform and scale through tailored IT solutions. It was founded in 2009, and is headquartered in Long Beach, California, USA, with a workforce of 201-500 employees. Its website is https://www.stand8.io.

Company H1B Sponsorship

• STAND 8 Technology Consulting has a track record of offering H1B sponsorships, with 1 in 2024, 5 in 2023, 3 in 2022, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.