ServiceNow IRM Solutions Architect

Kaizen Technologies is seeking a ServiceNow IRM Solutions Architect to support their Risk Controls Enhancements initiative. The role involves defining and documenting business requirements for the ServiceNow IRM platform and acting as a liaison between stakeholders and the technical team to align solutions with business goals.

Responsibilities

• Lead workshops and conduct interviews with business stakeholders to define, analyze, and validate GRC/IRM requirements.
• Translate business needs into user stories, functional requirements, and process flow diagrams for implementation in ServiceNow IRM.
• Develop risk related artifacts such as risk registers, risk assessment methodologies, and control frameworks.

Skills

• 5+ years of experience working with ServiceNow IRM, with a deep focus on GRC processes and modules.
• 10+ years of professional experience in risk management, GRC, or a related field, demonstrating an in-depth understanding of enterprise risk, and controls processes.
• Proven track record of success in gathering and translating complex business requirements into clear, functional specifications for large-scale ServiceNow IRM implementations.
• Expertise in core IRM capabilities such as Risk Identification, Risk and Control Self Assessments (RCSA), Issue Management, Incident Management, Loss Events, and Controls Testing.
• Deep functional understanding of the ServiceNow IRM suite and its capabilities, including Policy and Compliance, Risk Management, and Audit Management.
• In-depth knowledge of GRC and risk management frameworks and best practices.
• Strong communication, presentation, and facilitation skills, with the ability to effectively bridge the gap between technical and non-technical stakeholders.
• Proven ability to lead workshops, gather requirements, and present complex information to all levels of the organization.
• Bachelor degree in a relevant field, or equivalent professional experience.
• Experience with Agile or other iterative development methodologies.
• Experience with other risk management software or enterprise risk processes.

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