"ServiceNow Developer"

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ServiceNow Developer

Location: Harrisburg, PA (Hybrid Onsite 2 days/week

Work Hours: 37.5 hours per week

Duration: Long-term contract

Local Candidates Only

Job Description:

The ServiceNow Developer will collaborate with ITSM bureau personnel, System Specialists, SMEs. The developer will design, develop, and implement ServiceNow applications and integrations to support business needs within ETSO.

ServiceNow certification as a Certified Developer is preferred but not mandatory.

Required / Desired Skills

Skill

Required / Desired

Amount of Experience

Years Of Experience

Hands-on ServiceNow development experience

Required

5 years

Bachelor s degree in computer science, Information Systems, or related field.

Required

Strong knowledge of JavaScript, Glide API, and ServiceNow scripting best practices.

Required

Experience with ITSM and at least one additional module (e.g., ITOM, HRSD, SPM, Source2Pay).

Required

Familiarity with Agile/Scrum methodologies.

Required

ServiceNow Certified System Administrator (CSA)

Required

ServiceNow Certified Application Developer (CAD)

Desired

ServiceNow Certified Implementation Specialist (CIS- ITSM, HRSD, Discovery)

Desired

Experience With Automated Test Framework (ATF)

Desired

Exposure to ServiceNow App Engine and Flow Designer.

Desired

Understanding of CMDB and Discovery.

Desired

Knowledge of Employee Service Portal and custom widget development

Desired

Responsibilities:

• Design, develop, and implement ServiceNow applications and integrations.
• Customize core ITSM modules (Incident, Problem, Change, Request, CMDB).
• Develop and maintain custom applications/modules using ServiceNow Studio.
• Create and manage workflows, business rules, client scripts, UI policies/actions, and automated tasks.
• Integrate ServiceNow with third-party tools using REST/SOAP APIs and MID Server.
• Collaborate with Business Analysts and stakeholders to gather and refine requirements.
• Build reports, dashboards, and performance analytics widgets.
• Conduct code reviews, unit testing, and ensure code quality/security.
• Maintain technical documentation for configurations, customizations, and architecture.
• Participate in Agile/Scrum ceremonies and sprints.
• Communicate effectively in both oral and written forms within a team environment.

Required Skills:

• Bachelor s degree in Computer Science, Information Systems, or related field.
• 5+ years of hands-on ServiceNow development experience.
• Strong expertise in JavaScript, Glide API, and ServiceNow scripting best practices.
• Experience with ITSM and at least one additional module (ITOM, HRSD, SPM, or Source2Pay).
• Familiarity with Agile/Scrum methodologies.
• ServiceNow Certified System Administrator (CSA) Required.
• ServiceNow Certified Application Developer (CAD) Required.

Desired Skills:

• ServiceNow Certified Implementation Specialist (CIS) ITSM, HRSD, or Discovery.
• Experience with Automated Test Framework (ATF).
• Exposure to ServiceNow App Engine and Flow Designer.
• Strong understanding of CMDB and Discovery.
• Experience with Employee Service Portal and custom widget development.