servicenow lead / Architect

• Lead SPM Developer - Charlotte NC

ServiceNow modules: CMDB, Discovery, Service Mapping, and CSDM (3 Days Hybrid, Day one onsite)

• Architect, Design, configure, and implement ServiceNow modules including CMDB, SPM, SAM, APM/EA, Discovery, and Service Mapping
• Customize and enhance platform capabilities using best practices (e.g., scripting, automation, APIs)
• Build and manage integrations with external systems (e.g., Ariba, cloud services, messaging platforms)
• Implement and maintain CMDB health through normalization, reconciliation, and data certification
• Map and enforce CSDM standards across all modules and business services
• Support the creation and execution of test cases for UAT, SIT, and production validation
• Collaborate with architects, business analysts, and client SMEs to capture requirements and propose solutions
• Develop technical documentation, runbooks, and support materials
• Provide technical guidance to junior developers and ensure alignment with architectural standards
• Participate in deployment planning, cutover support, and post-go-live stabilization