Technical Services Manager - ServiceNow

Job Summary A key leadership role is available for a seasoned professional with expertise in managing technical teams and delivering exceptional customer experiences. The ideal candidate will have a deep understanding of the ServiceNow platform and a proven track record of success in leading high-performing teams.

The successful candidate will be responsible for overseeing a team of consultants and developers focused on the ServiceNow platform, ensuring that all resources are properly trained and utilized to deliver high-quality services. This leader will also promote the team's capabilities through pre-sales activities and drive the overall profitability of the team.

As a member of our management team, this individual will report to the Vice President of Services or Managing Director of Services. While this is a remote position, occasional travel to our headquarters may be required.

Key Responsibilities

• Manage and mentor a team of service professionals, fostering a culture of excellence and continuous improvement.
• Develop and implement strategic plans to enhance service offerings and improve customer satisfaction.
• Collaborate with other departments to align service strategies with organizational goals.
• Monitor and analyze service performance metrics to drive improvements and achieve service targets.
• Ensure compliance with industry standards and regulations, maintaining the highest level of service integrity.