[Remote] Senior Solution Architect — Workflow Design Studio

Note: The job is a remote job and is open to candidates in USA. ServiceNow is a global market leader in AI-enhanced technology, transforming how organizations work. The Senior Solution Architect will partner with customers to design and prototype innovative solutions using the Now Platform, focusing on AI and emerging technologies to drive impactful results.

Responsibilities

• Co-create the future: Partner directly with customers to design and prototype solutions that tackle their biggest challenges using our Lean Co-Innovation approach.
• Shape the story: Translate business goals into platform possibilities, connecting the dots between user needs, AI, workflows, and outcomes that matter.
• Architect with agility: Collaborate with developers and designers to build high-impact prototypes that show ServiceNow AI Platform’s potential in action.
• Lead from empathy: Facilitate workshops and discovery sessions that bring together executives, frontline users, and technical teams to uncover insights and align around shared goals.
• Bridge vision and delivery: Work closely with sales, solution consulting, and partners to ensure a smooth transition from concept to implementation — helping customers realize value fast.
• Explore what’s next: Stay ahead of emerging tech, AI capabilities, and ServiceNow releases — and bring fresh thinking to every engagement.

Skills

• 5+ years designing or architecting enterprise solutions that combine business vision with technical depth.
• 4+ years of hands-on ServiceNow experience (architecture, implementation, or strategic platform ownership).
• Ability to understand the 'bigger picture' and the business drivers for using AI and Automation technologies.
• Strong communication and storytelling skills — you know how to make the complex feel clear, whether you’re talking to developers or C-suite leaders.
• Proven ability to translate complex AI capabilities into clear business language and practical applications for both technical and non-technical audiences.
• Workshop facilitation skills with a knack for reading the room and building trust quickly.
• A passion for learning — you’re curious about new technologies (especially AI) and quick to connect them to customer value.
• Comfortable navigating ambiguity and adapting on the fly — you see opportunity where others see 'too messy.'
• Collaborative, empathetic, and driven by impact.
• Lead with empathy: You meet people where they are, listen deeply, and build trust through collaboration.
• Stay curious: You’re energized by exploring new tech (especially AI) and how it can transform work for real people.
• Embrace growth: You seek feedback, experiment boldly, and see every challenge as a chance to learn.
• Think like an entrepreneur: You take initiative, connect dots creatively, and know when to question assumptions to spark better solutions.
• Communicate with impact: You simplify the complex, tell stories that inspire action, and help others see what’s possible.

Benefits

• Health plans
• Flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs

Company Overview

• ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions. It was founded in 2004, and is headquartered in Santa Clara, California, USA, with a workforce of 10001+ employees. Its website is http://www.servicenow.com.

Company H1B Sponsorship

• ServiceNow has a track record of offering H1B sponsorships, with 794 in 2025, 876 in 2024, 807 in 2023, 840 in 2022, 447 in 2021, 439 in 2020. Please note that this does not guarantee sponsorship for this specific role.