Senior Experience Architect

Experience Transformation at ServiceNow

Join the journey of ServiceNow, a global market leader in AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. Our platform seamlessly connects people, systems, and processes to empower organizations.

Senior Experience Architect Role

The ServiceNow Partner Design Studio seeks a Senior Experience Architect with expertise in human-centered design and AI integration. This role requires strategic UX thinking, storytelling, and measurable business impact.

Responsibilities

As a Senior Experience Architect:

• Lead AI-first experience design using generative and predictive tools.
• Guide partners through the end-to-end design journey from insight to activation.
• Facilitate collaborative workshops merging design thinking and AI-enabled research.
• Translate insights into clear narratives and visual frameworks.
• Support partners in defining go-to-market strategies and user goals.