Senior Staff AI/ML Product Lead

About ServiceNow

ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Job Description

We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. The Team

The ServiceNow Enterprise Data team builds AI powered data solutions to unlock full value of Enterprise data. This means building capabilities to elevate the automation and experience to build AI-native applications and empowering everyone with Enterprise data to enable data-driven decision making for every persona in the organization. Key Responsibilities

• Define and drive the solutions for AI-native data platform that power next-generation intelligent applications unlocking the full value of Enterprise data.
• Drive AI readiness and data initiatives, integrating governance, observability, and database capabilities into the data platform such as Snowflake.
• Collaborate closely with horizontal and vertical teams to embed AI-driven capabilities and experiences into key workflows, ensuring reusability, scalability, and trust across the ecosystem. Requirements
• Typically requires 12+ years of related experience of enterprise Tech AI product management, including 5+ years in SaaS or Data/AI platforms.
• Hands-on data expert: Have deep domain expertise mastering datasets and metrics. Analyze data using Python, SQL and build solutions and prototypes.
• Strong technical background in Applied AI/ML, Data Engineering, Data Science. Preferred Qualifications
• Understanding of ServiceNow platform is highly desirable.
• Having Figma expertise is a plus.