Chief ServiceNow Strategist

Job Title:

ServiceNow Business Analyst Job Description:

As an organization, we provide a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India.

We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs.

We innovate so industries stay ahead of what's next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change.

Join us. We live in the tech world. We're out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything - our commitments and our people.

Our people are at the center, fueling our high-performance and our inclusive culture. Let's partner. Together, we can accomplish amazing things.

Here's what the opportunity supported through our Talent Acquisition Team requires:

The senior ServiceNow System Analyst is the liaison between stakeholders and the development team.

The analyst is responsible for translating business requirements and representing stakeholders during all phases of the lifecycle (planning, development, and release processes).

• Develop business and system requirements, process flows, and test plans using ServiceNow best practices.
• Support quality assurance within ServiceNow development lifecycle with functional testing and lead/coordinate User Acceptance Testing sessions with stakeholders.
• Participate in technical review sessions.
• Assist in and/or lead scrum ceremonies: backlog refinement, sprint planning, sprints/daily standups, retrospectives, etc.
• Participate in project planning sessions, prioritization meetings, build/deploy activities, and other priorities.
• Manage complexity resulting from large projects and/or multiple stakeholders.
• Work directly with end users to resolve support issues within ServiceNow, responding promptly and professionally.
• Work collaboratively with peers to coordinate the overall delivery of technology solutions to the customer.
• Collaborate effectively with colleagues and stakeholders to develop solutions and execute planned changes.
• Manage time to balance individual work with the success of the team and the client on multiple projects.
• Coach and mentor team members as needed.