Senior ServiceNow Consultant - Business Process Optimization

Job Description

We are seeking a highly motivated ServiceNow consultant to join our team. As a ServiceNow consultant, you will be responsible for delivering ServiceNow solutions and services in a client consulting environment with a dedicated team of industry-experienced resources.

The ideal candidate will have experience with ServiceNow development tools, including Studio and Flow Designer. They will also have strong proficiency in ServiceNow modules like ITSM, IRM, SPM, Custom application, and excellent problem-solving, analytical, and troubleshooting skills.

The ServiceNow consultant will be responsible for active participation in Agile development methodologies, including sprint planning, daily stand-ups, and retrospective meetings. They will also provide technical guidance to junior developers and end-users, actively participate in all stages of the development process, and stay abreast of the latest ServiceNow technologies, best practices, and industry trends.

The role encompasses advising customers on optimizing business processes through ServiceNow, conducting rigorous testing of ServiceNow configurations, addressing issues, and ensuring solutions meet desired outcomes. This includes troubleshooting and resolving technical issues related to ServiceNow implementations and collaborating effectively with support teams to provide timely resolution to incidents and problems. Key Responsibilities:

• Design and develop robust applications, workflows, forms, and reports across core ServiceNow modules like ITSM, IRM, SPM, and CMDB.
• Provide technical guidance to junior developers and end-users.
• Participate in Agile development methodologies, including sprint planning, daily stand-ups, and retrospective meetings.
• Stay up-to-date with the latest ServiceNow technologies, best practices, and industry trends.