ServiceNOW Developer

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Position: ServiceNOW Developer

Location: Waukesha, WI from Day1

Duration: 12+ months

Role Overview:

We are seeking a highly skilled and experienced Service Engineer to support digital applications and cloud-based platforms. The ideal candidate will have a strong background in incident management, technical operations, and cross-functional collaboration in regulated environments.

Key Responsibilities:

• Manage and support digital applications across cloud and on-prem environments.
• Handle incident and service requests using ServiceNow and ITSM processes.
• Perform log debugging, network profiling, and root cause analysis.
• Collaborate with engineering and support teams to resolve issues and validate processes.
• Maintain and update technical documentation and operational workflows.
• Ensure compliance with quality and regulatory standards.

Qualifications:

• Bachelor s degree in Engineering, Computer Science, or related technical field.
• Minimum 5 years of experience in service engineering, product support, or digital operations.
• Strong understanding of cloud platforms (AWS) and Windows-based protocols.
• Proficiency in log debugging tools and network analysis.
• Experience with technical documentation, process validation, and stakeholder communication.
• Familiarity with ITSM frameworks and ServiceNow for incident/service request handling.
• Ability to work in a regulated, quality-driven environment and manage cross-functional priorities.

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