ServiceNow CMDB Engineer

ServiceNow CMDB Engineer

Location: Irving, TX (Onsite, 5 days/week)

Employment Type: Full-Time, Direct Hire (W2 Only – No sponsorship available)

About the Role

We’re seeking a skilled and driven ServiceNow CMDB Engineer to join our team in Irving, TX. This is a hands-on, onsite role focused on designing, implementing, and maintaining a robust Configuration Management Database (CMDB) aligned with ServiceNow’s Common Service Data Model (CSDM). You’ll play a critical role in enhancing IT operations, asset management, and service delivery across the enterprise.

Responsibilities

• Architect, configure, and maintain the ServiceNow CMDB to support ITOM and ITAM initiatives
• Implement and optimize CSDM frameworks to ensure data integrity and alignment with business services
• Collaborate with cross-functional teams to define CI classes, relationships, and lifecycle processes
• Develop and enforce CMDB governance, data quality standards, and reconciliation rules
• Integrate CMDB with discovery tools and external data sources
• Support audits, compliance, and reporting requirements related to ITIL processes
• Troubleshoot and resolve CMDB-related issues and performance bottlenecks

Qualifications

• 3+ years of hands-on experience with ServiceNow CMDB and CSDM implementation
• Strong understanding of ITIL practices and ITOM/ITAM modules
• Proven ability to manage CI lifecycle and maintain data accuracy
• Experience with ServiceNow Discovery, Service Mapping, and integrations
• ServiceNow Certified System Administrator (CSA) or higher certifications preferred
• Excellent communication and documentation skills
• Must be authorized to work in the U.S. without sponsorship

Perks & Benefits

• Competitive compensation package
• Collaborative and innovative work environment
• Opportunity to work with cutting-edge ServiceNow technologies