ServiceNow Product Development Consultant

Job Title: ServiceNow Product Development Consultant

Location: Tallahassee, FL

Duration: Long-Term Contract

Duties and Responsibilities:

• Oversee ServiceNow product development from planning to post-deployment support.
• Manage development timelines, feature delivery, and release schedules.
• Translate business requirements into actionable development plans.
• Lead cross-functional teams, ensuring collaboration across technical, business, and vendor teams.
• Implement and monitor application governance for ServiceNow modules and integrations.
• Ensure adherence to ServiceNow best practices and integration standards.
• Manage CMDB structure, data quality, and Discovery tool implementation.
• Support Agile or Scrum delivery processes, including sprint planning and backlog management.
• Ensure compliance with Florida IT governance rules and enterprise standards.
• Communicate technical and functional updates to stakeholders.
• Recommend and implement continuous improvement initiatives.
• Maintain documentation of configurations, CMDB structures, and Discovery processes.
• Provide user training and support for new ServiceNow features.

Education / Certifications:

• Bachelor’s Degree in Computer Science, Information Systems, IT, or related field (or equivalent work experience).
• Required: ServiceNow System Administrator Certification
• Preferred: Certified Implementation Specialist (CIS), PMP, ITIL Foundation, or Agile/Scrum Certification.

Required Experience:

• IT Product Development & Lifecycle Management: Minimum 7 years in IT product development, managing timelines, release planning, feature delivery, and post-deployment support.
• Cross-Functional Leadership: Minimum 5 years leading complex, multi-team product or technology solution delivery in high-tech or government environments.
• ServiceNow Platform Expertise: Hands-on experience with ServiceNow development, implementation, enhancement, workflows, modules, and system integrations.
• CMDB & Discovery Tool Oversight: Experience managing CMDB structure, data quality, governance, and ServiceNow Discovery tool implementation, including automated asset discovery and integration.
• Stakeholder Communication & Collaboration: Strong communication skills; proficiency with SharePoint 365, Microsoft Project, and Azure DevOps.

Preferred Experience:

• Alignment with enterprise architecture principles.
• Experience in software quality, testing, prototyping, and validation.
• Process improvement and continuous delivery practices.
• Exposure to government or large-scale enterprise projects.
• Customer-facing or training support experience.