Senior Technical Consultant , Platform (Federal Top Secret Clearance) - Now Hiring

ServiceNow

Tampa, FL

Posted 1 day ago

Senior Technical Consultant, Platform (Federal)

1 week ago Be among the first 25 applicants

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. ServiceNow is a global market leader delivering AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better. Join us to help make the world work better for everyone.

Job Description

The Team

The Customer Excellence Group at ServiceNow works with customers to help them achieve business outcomes by providing prescriptive guidance. You will help drive consumption, adoption, and customer satisfaction and enable customers to maximize value from their ServiceNow investment.

The Role

The Principal Technical Consultant, Integrations Specialist is the functional and technical lead of a customer engagement team. You will consult with customers and configure ServiceNow Integrations based on best practices, with the goal of accelerating customer business outcomes. You will design and implement integrations between ServiceNow and third-party software platforms and applications. You will resolve errors, provide support, and develop procedures to navigate complex system overlaps. You will contribute to delivering transformative integration architectures that support AI solutions on the platform.

What You Get To Do In This Role

Experience in integrating AI into work processes, decision-making, or problem-solving, including AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Devising integration development plans and architectures for systems integrations.
Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI, and other upcoming capabilities for various customers.
Develop solutions based on user requirements gathered in workshops.
Coordinate activities with other developers to ensure integrations and platform functionality align with the overall project.
Ensure best practices in integration processes are followed by the organization.
Act as an SME to solve complex user issues related to Integrations and AI solutions.
Check and correct conflicts in data configurations and overlaps.
Analyze and improve current instance configuration and setup to support future customer needs.
Identify, debug, and advise on system errors or architecture issues.

Qualifications

Active Security Clearance Required
At least 6 years of configuration/development experience with complex integration technologies
Ability to influence and consult in a complex customer environment, providing options with pros, cons, and risks
Maintain at least 2 ServiceNow mainline CIS certifications
Maintain ServiceNow Certified Application Developer (CAD) certification
Act as a technical lead on engagements
Experience architecting system integrations and creating complex high-level architecture diagrams
Extensive experience with integration technologies (REST/SOAP, middleware, LDAP, SSO, JDBC, Import/Export Sets, IDR, Remote Tables, Remote Process) and SaaS technologies
Understanding of AI models, deep learning models, and Large Language Models with a focus on Generative AI
Experience with ServiceNow Predictive/Task Intelligence, AI Search, and Virtual Agent is valued
Experience with ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
Experience with data management and database concepts
Knowledge of LDAP, VPN, SSL, SAML/SSO and other enterprise technologies
Experience connecting chat, agent chat, and virtual agent configuration
Understanding of encryption and core design principles across platform, edge, and database
Knowledge of MID Servers, Notify, and Orchestration
Strong JavaScript skills
Experience with self-hosted implementations and/or domain separation is a plus
Strong interpersonal, customer-centric, and cross-cultural collaboration skills
Proven ability to mentor and develop talent
Analytical and problem-solving abilities with attention to detail
Ability to work independently
Good presentation and report-writing skills
Up to 30% travel annually

Additional Information

Work Personas: We offer flexible work arrangements (flexible, remote, or in-office). Learn more here.

Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Applicants with arrest or conviction records will be considered in accordance with legal requirements.

Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or need an alternative method to apply, please contact

Export Control Regulations: Some positions require access to controlled technology subject to export control regulations. All employment is contingent upon ServiceNow obtaining any export license or other approvals required.

Referrals increase your chances of interviewing at ServiceNow by 2x

J-18808-Ljbffr