Principal Inbound Product Manager

Principal Inbound Product Manager

The PlatformX team at ServiceNow is shaping the long-term future of our intelligent platform. We deliver an intelligent, secure, scalable, performant, and accessible Platform, which serves as the foundation of ServiceNow's products and customer experiences.

This is possible through world-class integrations, data management, automation, artificial intelligence, and end-user experiences across all channels.

As a Principal Inbound PM - Gen AI Platform and AI Agents, you will be part of the product team focused on creating solutions that provide ServiceNow with a competitive advantage in platform and AI technologies.

Expertise with AI Products, ServiceNow platform and the ability to translate complex requirements into functional solutions will be critical in driving successful outcomes.

• Strategic Planning: Guide roadmap development and feature prioritization for the AI Agent Platform, aligning with business and user needs.
• Innovation & Insight: Stay current with emerging trends in AI and platform technologies. Offer thoughtful, research-based recommendations to product leadership.
• Solution Development: Rapidly design and prototype technical solutions using a range of AI frameworks.
• Collaborative Execution: Partner across diverse, cross-functional teams including engineering, design, and AI research to co-develop and launch innovative PoCs.
• Communicate & Iterate: Clearly present PoC solutions to customers and internal stakeholders. Gather feedback with openness and iterate for continuous improvement.
• Customer Collaboration: Engage directly with customers to co-create solutions. Understand their goals, challenges, and needs to ensure effective and adaptive outcomes, with a focus on agentic systems.
• Measurement & Learning: Partner with stakeholders to define success metrics (KPIs), design processes for tracking them, and document outcomes to inform future efforts.