ServiceNow Governance Lead

Requirements:

• 7 or more years of experience in IT product development and lifecycle management.
• Proficiency in ServiceNow development, implementation, and enhancement.
• Experience with CMDB structure, data quality, and governance processes.
• Experience with ServiceNow Discovery tool implementation and oversight.
• Experience with collaborative tools (SharePoint 365, MS Project, Azure DevOps).
• Experience with defining and monitoring application governance policies.
• Excellent verbal and written communication skills.

Responsibilities:

• Oversee ServiceNow product development from planning through post-deployment support.
• Lead and coordinate complex, cross-functional product delivery teams.
• Manage product development timelines, feature delivery, and release schedules.
• Define, implement, and monitor application governance policies for ServiceNow modules.
• Manage CMDB structure, data quality, and Discovery tool implementation.
• Translate business requirements into actionable development and delivery plans.
• Support Agile/Scrum processes including backlog grooming and sprint planning.

Company DescriptionEstablished in 2004, Smart Tech Skills is a leading technology and professional services organization focusing on cutting-edge technologies.

The company, headquartered in Marlborough, MA, effectively meets clients’ technology needs nationwide, simplifying the management of advanced technology.