ServiceNow CMDB Admin- ITAM (HAM/SAM)

ServiceNow and CMDB Admin- ITAM (HAM/SAM)

Plano, TX & McLean, VA

Keywords : HAM Pro, SAM Pro, CSDM, Asset Lifecycle Management, Asset Discovery Service Mapping

● Expertise in implementation/support of integration with ServiceNow CMDB/Asset Management

● Collaborate with IT, procurement, finance, and security teams to improve HAM,SAM activities with

broader IT Service Management (ITSM) and IT Asset Management (ITAM) initiatives.

● SAM Pro Specific Skills

○ Configure and maintain the ServiceNow SAM Pro module, including software models,

discovery models, entitlements, and license metrics.

○ Execute regular reconciliation processes comparing discovered software installations

with purchased licenses (entitlements) to determine the effective license position (ELP).

○ Experience with scripting (JavaScript) and integrations (e.g., SCCM, Discovery)

● HAM Pro Specific Skills

○ Develop and implement strategies and automate processes for hardware acquisition,

receipt, deployment, maintenance, and secure disposal, ensuring compliance with ITAD

(IT Asset Disposal) standards.

○ Ensure HAM data integrity within the Configuration Management Database (CMDB),

leveraging ServiceNow Discovery and other integrations to populate CI data

automatically.

● Experience of developing and implementing integrations between ServiceNow and other

systems using APIs, web services, and middleware

● Experience building integration with procurement systems - Coupa and Zip

● Experience on Integration technologies such as Web Services, SOAP, HTTP, MID Server.