ServiceNow ITSM Consultant

1. 2+ years' ServiceNow and ITSM Experience including:

i. Leading and managing ServiceNow projects

ii. ITSM

iii. ITIL 4 framework

iv. ServiceNow CSDM version 4.0 or higher framework

v. Implementing the CSDM framework

vi. Experience in leading teams to configure and customize ServiceNow modules, including:

1. CMDB

2. Incident Management

3. Problem Management

4. Major Incident Management

5. Change Management

6. Request Management

7. 2+ years' Identity & Access Management (IAM/IGA) and Integration Experience including:

i. Configuring & building IAM/IGA solutions at enterprise scale

ii. Architecting and configuring Role Based Access

iii. Integrating IGA solutions with ServiceNow, Active Directory, and M365

3. 2+ years' Microsoft Ecosystem Experience including:

i. M365

ii. Microsoft Active Directory

4. 2+ years' State-Specific Knowledge

Working knowledge of the State of Missouri's current ticketing system, Cherwell