ServiceNow SME

Job Summary

We seek an experienced ServiceNow administrator/developer to support our US Coast Guard program, working in a fully remote environment.

Main Responsibilities

• Develop strategic plans to optimize IT service delivery and management.
• Contribute recommendations for implementing effective service management practices.
• Collaborate with cross-functional teams and clients, utilizing excellent communication and interpersonal skills.
• Create actionable insights using ServiceNow queries, reports, and dashboards.
• Configure ServiceNow modules and forms to align with business objectives.
• Maintain and update ServiceNow applications, ensuring robust security and workflow configurations.
• Build custom applications and a service portal tailored to client needs.
• Provide expert advice and support as needed.

Qualifications and Requirements

A bachelor's degree and 12+ years of relevant experience or equivalent qualifications.

Essential Skills and Expertise

• Minimum 8 years of IT experience.
• At least 6+ years of ServiceNow developer experience.
• Comprehensive knowledge of ServiceNow.
• Proficiency in JavaScript, HTML, CSS, Jelly, HTTP, XML.
• Experience with REST and SOAP services.
• Understanding of ITIL principles.
• Excellent customer-facing skills and a certified system administrator designation.

Security Clearance Requirement: A valid Secret clearance is mandatory.