Software Solutions Developer - ServiceNow Specialist

Job Title: ServiceNow Developer About the Role

We are seeking a skilled ServiceNow Developer to enhance and customize our ServiceNow platform. As a ServiceNow Developer, you will design and implement custom solutions within the ServiceNow ecosystem to meet business needs. Responsibilities

• Develop and customize ServiceNow applications, workflows, and modules based on business requirements.
• Collaborate with stakeholders to gather and analyze requirements and translate them into technical designs.
• Implement ServiceNow best practices and standards to ensure optimal system performance and reliability, including keeping the system upgraded as new versions are released.
• Configure and enhance ServiceNow functionalities including Customer Service Management, Order Management, ITSM Management, Employee Center, and Strategic Portfolio Management.
• Integrate ServiceNow with third-party applications, systems, and tools using REST/SOAP APIs and other integration methods.
• Develop and maintain ServiceNow documentation, including design specifications, test plans, and user guides.
• Troubleshoot and resolve issues related to ServiceNow applications, workflows, and integrations.
• Stay updated with the latest ServiceNow releases, features, and industry trends to provide innovative solutions. Requirements
• 3+ years of experience as a ServiceNow Developer.
• ServiceNow Certified System Administrator (CSA).
• Proficiency in ServiceNow Scripting (JavaScript, GlideRecord), UI Policies, Business Rules, Scripted Endpoints, Client Scripts.
• Familiarity with Service Now Modules: ITSM, ITOM, CSM, SPM, Telco Order Management, CMDB, and Discovery.
• Strong problem-solving and analytical skills with the ability to troubleshoot and resolve complex issues.
• Experience in ServiceNow integration using REST/SOAP APIs, Integration Hub, and other integration methods.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• ServiceNow certifications such as Certified Application Developer (CAD) will be an advantage.
• ITIL experience preferred.
• Experience with AiOps, Agent Assist, and Predictive Intelligence preferred.