Senior ServiceNow Platform Administrator Role

Job Title: Senior ServiceNow Platform Administrator Overview

We are seeking a highly skilled and experienced ServiceNow Platform Administrator to join our team. As a key member of our operations team, you will be responsible for the day-to-day administration, configuration, and ongoing maintenance of our ServiceNow environment.

The ideal candidate will have a strong understanding of ServiceNow modules, including ITSM, CMDB, and Reporting. They will also have experience with scripting (JavaScript, Glide, Flow Designer) and familiarity with ServiceNow Update Sets, Scheduled Jobs, and Performance Analytics.

This is an excellent opportunity for someone who is passionate about delivering high-quality IT services and solutions. If you have a strong background in IT service management and a desire to work in a dynamic and fast-paced environment, we encourage you to apply. Responsibilities

• Administer, configure, and support the ServiceNow platform, including core ITSM modules (Incident, Problem, Change, Request, CMDB).
• Perform regular system maintenance, patching, and upgrades in collaboration with the ServiceNow team.
• Manage user accounts, roles, groups, and permissions.
• Develop and maintain custom workflows, business rules, UI policies, and catalog items.
• Monitor system performance and troubleshoot performance issues and errors.
• Collaborate with developers, process owners, and stakeholders to gather requirements and translate them into technical solutions.
• Ensure data integrity and implement best practices for data management and governance in ServiceNow.
• Document platform configurations, system processes, and support procedures.
• Support integrations between ServiceNow and other enterprise tools and systems.
• Provide training and user support, including knowledge base maintenance and ServiceNow user guidance.

Qualifications

• Bachelor's degree with 8+ years of experience or commensurate experience.
• 6 years of experience administering the ServiceNow platform.
• Strong understanding of ServiceNow modules, including ITSM, CMDB, and Reporting.
• Experience with scripting (JavaScript, Glide, Flow Designer).
• Familiarity with ServiceNow Update Sets, Scheduled Jobs, and Performance Analytics.
• Understanding of ITIL principles and frameworks.

Benefits

• Competitive salary range: USD $125,000.00 - USD $135,000.00 /Yr.
• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment