ServiceNow Administration and Development Expert

Overview

GovCIO is seeking a skilled ServiceNow Administration and Development Expert to play a key role in enhancing our IT service management solutions for the US Coast Guard program. Join us in a fully remote capacity and become part of a dynamic team committed to transforming government IT.

Responsibilities

• Lead the creation and execution of an ITSM strategy, focusing on improving efficiency and effectiveness in service delivery.
• Provide expert ITSM recommendations for the implementation of best practices covering policies, guidelines, and processes.
• Be proactive and effective in both independent and collaborative work settings, especially with remote teams and clients.
• Design and develop insightful queries, reports, and dashboards that support data-driven decision-making.
• Configure and design ServiceNow modules and forms tailored to user needs.
• Administer ServiceNow applications, managing security protocols and workflow configurations.
• Create and develop scoped applications alongside a user-friendly service portal.
• Offer additional support within your area of expertise to elevate service offerings.

Qualifications

A Bachelor’s degree coupled with a minimum of 12 years in relevant fields is required.

Required Skills and Experience

• At least 8 years of comprehensive IT experience.
• A minimum of 6 years of hands-on experience as a ServiceNow developer across various roles.
• Deep understanding of the ServiceNow platform.
• Proficient in JavaScript, HTML, CSS, Jelly, HTTP, and XML.
• Experience with REST and SOAP services.
• Familiarity with ITIL principles; ITIL certification is a plus.
• Exceptional communication and interpersonal skills, with a strong commitment to customer satisfaction.
• Valid ServiceNow Certified System Administrator certificate.

Preferred Skills and Experience

• Bachelor’s degree in Computer Science is preferred.
• ITIL Foundation certification is desirable.
• ServiceNow Developer Certification.
• ServiceNow Certified Implementation Specialist.

Company Overview

At GovCIO, we are passionate about transforming government IT. Our team consistently makes a positive impact by delivering innovative solutions that improve operational efficiency for government agencies. We invite you to join a culture that values your unique skills and contributions, driving both personal and professional growth.

Interview & Hiring Process

Select candidates can expect the following:

• Virtual video interviews with the hiring manager and/or team members.
• Camera must be operational during interviews.
• Valid photo identification is mandatory for each interview session.
• Post-selection, there will be an enhanced biometrics ID verification screening, and a comprehensive background check covering:
• Criminal history from the past 7 years.
• Verification of highest level of education.
• Verification of employment history for the past 7 years.

Employee Perks

Our employees cite meaningful work and a collaborative environment as top reasons for their satisfaction at GovCIO. In addition to competitive health benefits, we offer:

• Employee Assistance Program (EAP).
• Exclusive corporate discounts.
• A robust Learning & Development platform with resources for certification preparation.
• Support for training, education, and certifications.*
• Referral bonus incentives.
• Opportunities for internal mobility.
• Pet insurance options.
• Flexible work environment.
• Programs available to full-time employees.

Join us to be part of a culture that prioritizes continuous improvement and invests in its people.

Equal Opportunity Employer

We consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status.

Posted Salary Range

Expected salary range: USD $180,000.00 - USD $210,000.00 per year.

Clearance Requirement

An active Secret clearance is required.