Senior ServiceNow Implementation Specialist

ServiceNow Architect/Developer Leader

The ideal candidate will lead the implementation and maintenance of the ServiceNow instance within an organization. They should have a clear understanding of ITSM and ITIL processes and be able to apply those processes within the ServiceNow platform.

• Lead and collaborate with developers to design, develop, test, and implement critical functionality and POCs.
• Work with clients to create strategies and frameworks.
• Architect and design application solutions.
• Guide developers and provide hands-on development support.
• Design software components from business requirements.
• Document and diagram application functionality from business requirements. Key Responsibilities:
• Collaborate with stakeholders to gather requirements, perform gap analysis, and design deployment strategies aligned with ITSM/ITIL processes.
• Configure and customize ServiceNow applications, including workflows, reports, integrations, and custom app development using App Engine.
• Provide architectural guidance, hands-on development, and ongoing system maintenance using ServiceNow best practices.
• Troubleshoot deployment issues, maintain testing protocols for upgrades, and ensure system performance meets operational targets.
• Create and maintain technical documentation, including system design, specifications, and operational procedures.
• Support the full software development lifecycle and contribute to project artifacts and continuous improvement initiatives.

Qualifications:

• Bachelor's degree in a related field.
• 7-10 years of relevant professional experience required.
• Equivalent combination of education and experience considered in lieu of degree.