ServiceNow Lead Engineer - Platform Operations

We are seeking a skilled professional to fill the role of ServiceNow Lead Engineer I. Job Description

This position involves leading and executing support and enhancement requests across all ServiceNow products/modules. The successful candidate will have excellent troubleshooting, analytical, and communication skills, as well as the ability to work independently and collaboratively in a fast-paced, dynamic environment.

• Lead and execute support and enhancement requests across all ServiceNow products/modules;
• Diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions;
• Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements; Required Skills and Qualifications
• Minimum five years of recent practical experience developing, and supporting ServiceNow in an enterprise environment;
• Bachelor's degree from an accredited college or university in computer science, information technology, or related field is preferred; Minimum of a high school diploma or GED required;
• Certifications in ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) is preferred;
• Minimum one ServiceNow Certified Implementation Specialist (CIS) in a major module such as IT Service Management (ITSM), HR, Customer Service Management (CSM), or SecOps is preferred; Benefits

KPMG offers a comprehensive compensation and benefits package. This includes medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support mental health.

Additionally, KPMG provides Personal Time Off per fiscal year, standard work hours, and publishes a calendar of holidays to be observed during the year.