ServiceNow Business Process Consultant
beBeeProcess
Dallas, TXPosted 4 days ago
ServiceNow Business Process Consultant / Business Analyst
The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement. Key Responsibilities:
- Lead functional discovery sessions and process workshops to define client-specific business process solutions.
- Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules.
- Create dynamic collateral including process workflows, workshop presentations, and training materials.
- Partner with IT leaders and process owners to drive organizational readiness and solution adoption. Business Analysis
- Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
- Develop and maintain end-to-end process flows and gap analyses to support solution design.
- Prepare and execute test plans, facilitate UAT, and support go-live activities.
- Lead client training sessions and create user-friendly job aids to support platform adoption. Client Engagement & Delivery Support
- Serve as the 'eyes and ears' of the delivery team throughout the project lifecycle.
- Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.
- Collaborate with project leadership to ensure alignment between business goals and technical solutions.
Qualifications: 5+ years of experience in ServiceNow consulting, with hands-on expertise in multiple modules, 5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement, proven ability to lead client workshops and translate business needs into actionable solutions - 3+ years, strong understanding of Agile methodologies and experience supporting Scrum teams - 1 to 2 years, ServiceNow certifications CSA required, and 1 CIS-(any) preferred, excellent communication, facilitation, and documentation skills.
