Subject Matter Expert for ServiceNow Portal

service portal for tipsters and complainants. This includes implementing and optimizing intake workflows, custom intake forms, automated email/text communications, and external service portal functionality.

They will also configure ServiceNow Workspaces to present real-time dashboards showing incoming submissions, assignments, and referral logs.

A key aspect of this role is translating business requirements into ServiceNow workflows, forms, portals, and automations. The SME must ensure all customizations adhere to best practices and State security standards.

• Lead and mentor ITSD developers in the design, development, customization, and deployment of a new