ServiceNow Developer (HRSD/CMDB)

ServiceNow Developer (HRSD/CMDB) Location: HYBRID - Marlborough, MA or San Diego, CA. 12+ months contract Position Title: ServiceNow Developer (HRSD/CMDB) We are seeking skilled and experienced ServiceNow Developers with experience in Human Resources Service Delivery (HRSD) and/or Configuration Management Database (CMDB). Strong background in developing and implementing ServiceNow HRSD and/or CMDB solutions with a deep understanding of ServiceNow modules (ITSM, ITOM, and ITBM). Position Details: For HRSD:

• Design, develop, and implement ServiceNow HRSD solutions to meet business requirements.
• Customize and configure HRSD modules, including Case and Knowledge Management, Employee Service Center, and Lifecycle Events.
• Collaborate with HR and IT teams to understand business needs and translate them into technical solutions.
• Integrate ServiceNow HRSD with other ServiceNow modules (e.g., ITSM, ITOM) and third-party systems.

CMDB Experience Needed:

• Architect and implement ITAM
• Independently develop and manage Service Asset & Configuration Management.
• Design and implement ServiceNow CMDB solutions that maintain data integrity and support ITSM processes.
• Implement CMDB with a focus on CSDM, HAM, and SAM, along with creating new Service Catalog Items in ServiceNow (with workflows).
• JavaScript and create/modify existing workflow activities.
• Implement ServiceNow Discovery, Service Mapping, Event Management, and Orchestration use cases.
• Conduct system testing, troubleshooting, and debugging to ensure optimal performance.

Qualifications:

• 5 years of experience as a ServiceNow Developer, with at least 2 years focusing on HRSD and/or CMDB
• Knowledge of ITIL processes
• In-depth knowledge of the ServiceNow platform and its core modules (CSM, ITSM, ITAM, ITOM).
• Proficiency in JavaScript, HTML, CSS, and other web technologies.
• Experience with ServiceNow integration (REST, SOAP, APIs) and data migration.

Best & regards, Ramu.B Talent Acquisition Specialist ramu.b@technogeninc.com