ServiceNow Architect/Developer

Job Description

We are seeking a strong architect/developer to lead the implementation, maintenance of the ServiceNow instance within Aidvantage.

• ITSM and ITIL processes
• ServiceNow platform customization
• Implementation, configuring workflows, process automations, system notifications and maintenance

The person must demonstrate a willingness to learn new offerings from ServiceNow and overcome technical challenges in a fast-paced environment.

Essential Duties and Responsibilities:

• Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs.
• Work with clients to create strategies and frameworks.
• Architect and design application solutions.
• Guide developers.
• Provide hands-on development support.

Program Specific Duties and Responsibilities:

• Collaborate with stakeholders to gather requirements, perform gap analysis, and design deployment strategies aligned with ITSM/ITIL processes.
• Configure and customize ServiceNow applications, including workflows, reports, integrations, and custom app development using App Engine.
• Provide architectural guidance, hands-on development, and ongoing system maintenance using ServiceNow best practices.