ServiceNow SOM

Must Have Technical/Functional Skills:

• ServiceNow CSM / ITSM / TSM
• ServiceNow Flow Designer, Business Rules, UI Policies & Workflows
• ServiceNow Integrations
• Advanced JavaScript
• Architecture Design and Implementation Roles & Responsibilities:
• Serve as primary technical point-of-contact for projects.
• Act as key interface between the development team and the customer
• Define technical solutions for architecture and design that are aligned with clients business problems and ServiceNow CSM implements best practices.
• Co-lead requirements gathering workshops with Business Functional team members to provide
• technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution.
• Collaborate with Business Functional team members to write/estimate stories.
• Oversee developers work, and own overall quality and delivery of development.
• Capable of executing hands-on development for stories that cannot be delegated.
• Responsible for sprint demos, delivery of additional development artifacts and documentation and knowledge transfer activities as required.
• Work collaboratively with Engagement Manager to monitor scope creep and resolve critical path technical issues and challenges.
• Provide mentorship to developers and platform engineers on technical design standards and best practices.
• Proactively maintain expert knowledge and understanding of the latest ServiceNow platform and product offerings
• Maintain expert knowledge of the ServiceNow CSM & ITSM products Salary Range: $80,000-$180,000 a year#LI-CM2