[Remote] Tech Analyst (ServiceNow)

Note: The job is a remote job and is open to candidates in USA. M9 Solutions is dedicated to providing IT services and solutions to the Federal Government. They are seeking a Tech Analyst (ServiceNow) to provide platform administration and development in support of a government contract, ensuring platform stability and usability while collaborating with clients and stakeholders.

Responsibilities

• Provide ServiceNow platform administration and development in support of the client program.
• Perform configuration, scripting, and coding in alignment with ServiceNow and the client's best practices.
• Maintain and enhance ServiceNow functionality to ensure platform stability, scalability, and usability.
• Support ServiceNow tool integrations with other systems and environments.
• Manage user access, data administration, and workflow automation within ServiceNow.
• Participate in requirements gathering, documentation, and process improvement activities.
• Provide consulting support, including client communications, operational support, and incident management through the ServiceNow ticketing system.
• Develop and maintain technical documentation, SOPs, and knowledge articles related to ServiceNow operations and C-SCRM functions.
• Deliver training and knowledge-sharing sessions to strengthen ServiceNow capabilities across the broader engagement team.
• Collaborate closely with the client and other stakeholders to ensure alignment with mission and compliance objectives.

Skills

• Bachelor’s degree in a related field.
• Possess a ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) credential demonstrating proficiency in platform administration and development.
• Demonstrated experience applying ITIL or IT Service Management principles to improve service delivery, workflow automation, and incident resolution.
• Skilled in JavaScript, GlideScript, and Flow Designer for ServiceNow customization, automation, and system integrations.

Company Overview

• M9 Solutions is a national staffing firm focused on cloud, cyber security, web application services, ERP, and BI implementations. It was founded in 2007, and is headquartered in Atlanta, Georgia, USA, with a workforce of 51-200 employees. Its website is https://www.m9solutions.com/.